How will I be able to choose which Coin sets I would like to receive?
At the pledge manager, you will be able to choose the coin sets you would like to receive, selecting from our entire range.
Last updated: March 23, 2021 09:10
Will I be able to add more items in the pledge manager or do I need to use the Add-Ons on Kickstarter.
All items will be available for you to add on the pledge manager as well.
Last updated: March 23, 2021 09:14
Is there a Retailer Pledge like in the previous campaigns?
Certainly. We would like to ask all Retailers interested in pledging, to pledge at the minimum amount ($1) and send us an email at [email protected]
We will get back to you as soon as possible! :)
Last updated: March 23, 2021 09:22
Do custom sets include the Stretch Goals?
Every pledge includes Stretch Goals but we treat it differently (but as fair as possible).
In particular, custom sets DO NOT include the additional coins unlocked through Stretch Goals (the extra gold, silver, copper coins). These will be added only to the Standard sets. There are special stretch goals specific for Custom sets that will be revealed in the future. This happens because each set is different (it’s much cheaper to send a pre-packed set than create a custom selection of 20 different sets on the spot) so we treat them differently as well.
Last updated: March 25, 2021 12:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.